It’s becoming clear that growing companies need to embrace digital investments and data-management practices to build a strong digital foundation.

for small and midsize companies using an ERP is essential to take your first step in the real market, the next step is e-commerce where you can reach your customers using different channels, and here begins our role to help you.

WE HELP IMPLEMENT:
SAP Business One is the number one choice for new companies presents a unique solution for running your entire business. It automates business processes to improve operational efficiency.

WE BUILD:
your e-commerce page design how it looks and feels is crucial for customers decisions it gives first impressions and maybe the last.

WE DEVELOP:
our certified SAP add-ons and solutions, helped companies to boost their sales effectively, and with our customers’ feedbacks we excel our Add-ons day after day. we present these 3 solutions which boost your sales like never before:

MAG B1 :
E-Commerce connector integrates SAP Business One with multiple platforms if required and will handle both B2B and B2C trading, including customer specific pricing and payment authorizing and a lot more.

B-WEB :
the intelligent SAP B1 web client with its Mobility, flexibility, and user-friendly interface will engage effectively everyone in your staff with the workflow with a lot of customizable features where they can perform their tasks smoothly.

Notification addon :
sends automated emails and SMSs to customers, vendors, partners, and employees according to SQL queries you’ll get a faster workflow with zero manual effort and no human mistakes.

  • RMA cycle is an effectual process managed by MAG B1 to control the return and exchange of products purchased by customers in your store It allows your customers to request and manage returns and exchanges directly from your web store when your customer service staff engages to complete the cycle directly from SAP B1.
  • Accepting returns or exchanges is a necessary component of great customer service. Customers tend to buy from vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, it is critical that this process is easily handled.
  • automatically generate all the proper procedures to ensure that the item is noticeable and trackable until the process is completed.
  • Options allow customers to choose an item to return, quantity, the reason of return, the item condition and specify the desired resolution: exchange, replace, or refund.

Features for Customers to control form the web store:

  • Customers have access to all their RMA requests directly from their user account.
  • Customers can select a specific item from an order which had several items.
  •  Customers can exchange a product for another product with a different size, color, etc. The price difference may be paid or refunded.
  • the staff agent will discuss any additional information, ask for photos, etc.
  • If RMA is accepted, the customer will receive an email notification and will be able to print an RMA Shipping Label, which includes the information about items to return and the return address.
  • Each RMA status change will be visible for customers.

Features for Store Staff:

  • With MAG B1, the staff can manage all RMA workflow directly from SAP B1 to ensure valuable customer services.
  • MAG B1 with RMA extension supports all Magento products.
  • Every RMA order has a specific id and still related to the original sale order id.
  • staff can view the whole history of comments and status changes for each RMA.

See In The Chart How MAG B1 Integrates Between B1 And Magento To complete The RMA Workflow : 

” MAG B1 is an absolute flexible addon, with the ability to specify your own Statuses, Reasons, Conditions, and Resolutions for RMA according to your workflow ”

” MAG B1 can integrate with different payment extensions, fraud detection systems and Delivery extensions such as Autorized.net, Konut.com, and FedEx online to fulfill even more powerful workflow “

The powerful Notification addon allows you to enhance the connectivity with your business partners. It enables you to send hundreds of emails in minutes with the ability to attach selected SAP documents per Business Partner with SMS reminder. The Notification Add-on simplify your business with proven ROI.

The Notification Add-On for SAP Business One has multi Emailing and SMS functions that allow you to communicate, respond more effectively with your Business Partners, the following features will enhance your communications and increase your ROI :
  • Create unlimited HTML E-mail templates from SAP Business One.
  • Add specific queries per template such as (open invoices) and the Add-on shall create all open invoices and send it as PDF attachment per customer and per contact person with BCC to assigned Sales Employee.
  • Email tracking: Allow the sales employee to know if the customer received and read the e-mail so he can follow up accordingly. (coming soon)
  • Ability to send SMS reminders.
  • Email Marketing: Ability to create newsletters and send it away to a group of Business Partner.
  • Scheduling: you can schedule your sending per hour, day week or on specific dates.
  • Integrated with Outlook, Gmail, and STMP servers.