Magento – www.itm-development.com

SUNPAN Modern Home

Case Studies

SUNPAN MODERN HOME

SUNPAN is a fast-growing global furniture company specializing in the design and manufacturing of transitional and contemporary furnishings,

CHALLENGES

1 – THE HUGE NUMBER OF OPTIONS AND ATTRIBUTES OF THE PRODUCTS

2 – DIFFERENT PRICES FOR DEFFRETNTS MAGENTO GROUPS

3 – ACCOUNTING SYSTEMS OF USA AND CANADA

SOLUTIONS

1 – WITH MAG B1 CONNECTOR WE WERE ABLE TO DELIVER A SMOOTH INTEGRATION PROCESS BETWEEN SAP B1 AND MAGENTO, DELIVERING ONE POINT OF TRUTH FOR USER DEFINED FIELD AND THE ITEM MASTER DATA

2 – WE COVERED THE DIFFERENT PRICES AND, OFFERS GIVEN FOR SPECIAL GROUPS ON MAGENTO ACCORDING TO DIFFERENT PRICES LISTS, AND ALSO WE DELIVERED THE ABILITY TO ADD AND MANAGE THESE GROUPS DIRECTLY FROM SAP B1

3 – WE CONSIDERED DIFFERENTIATION IN THE ACCOUNTING SYSTEM BETWEEN USA AND CANADA INCLUDING DIFFERENT PRICES, CURRENCY EXCHANGE, AND TAXATION RATE

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September 27, 2018/by Samuel Bower

RMA Cycle

ITM-Development Solutions

RMA cycle is an effectual process managed by MAG B1 to control the return and exchange of products purchased by customers in your store It allows your customers to request and manage returns and exchanges directly from your web store when your customer service staff engages to complete the cycle directly from SAP B1.
Accepting returns or exchanges is a necessary component of great customer service. Customers tend to buy from vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, it is critical that this process is easily handled.
automatically generate all the proper procedures to ensure that the item is noticeable and trackable until the process is completed.
Options allow customers to choose an item to return, quantity, the reason of return, the item condition and specify the desired resolution: exchange, replace, or refund.

Features for Customers to control form the web store:

Customers have access to all their RMA requests directly from their user account.
Customers can select a specific item from an order which had several items.
Customers can exchange a product for another product with a different size, color, etc. The price difference may be paid or refunded.
the staff agent will discuss any additional information, ask for photos, etc.
If RMA is accepted, the customer will receive an email notification and will be able to print an RMA Shipping Label, which includes the information about items to return and the return address.
Each RMA status change will be visible for customers.

Features for Store Staff:

With MAG B1, the staff can manage all RMA workflow directly from SAP B1 to ensure valuable customer services.
MAG B1 with RMA extension supports all Magento products.
Every RMA order has a specific id and still related to the original sale order id.
staff can view the whole history of comments and status changes for each RMA.

See In The Chart How MAG B1 Integrates Between B1 And Magento To complete The RMA Workflow :

” MAG B1 is an absolute flexible addon, with the ability to specify your own Statuses, Reasons, Conditions, and Resolutions for RMA according to your workflow “

” MAG B1 can integrate with different payment extensions, fraud detection systems and Delivery extensions such as Autorized.net, Konut.com, and FedEx online to fulfill even more powerful workflow “

September 20, 2018/by Samuel Bower

Case Study: Bailey’s Outdoor Power Equipment

Case Studies

OUTDOOR POWER EQUIPMENT

BAILEYS :

Founded in April 1975, to supply high-quality tools to Forestry Professionals, Arborists, Landscapers, and Property Owners at competitive prices, while providing world-class customer service with a complete choice for Work Gear, Logging, Urban Forest Management, & Tree Care, with nearly 100.000 square feet of warehouse space, customers all over the united states are assured quick and efficient delivery of their orders.

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Number of customers Synced

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Number of Products synced

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Attributes and Options synced

INTEGRATIONS CHART

CHALLENGES AND SOLUTIONS

1 Automating the Authorized money cycle

MAG B1 integrates with authorized.net to complete the money cycle including money capture and, refund and send the money after the goods receipt

2 Fraud detection system

MAG B1 integrates with Kount.com to detect Frauds and automatically send a notification to get an approval for a particular sales order

3 California Tax Jurisdictions

MAG B1 integrates between Magento and SAP B1 to calculate the taxation rate independently for every customer according to the address information provided

4 Automatic purchase orders for out of stock Items

When a sales order has a product out of stock MAG B1 integrates automatically to create a purchase order from a trusted vendor with address confirmation needed for the dropshipping process

5 Items combine several products

When several products combine to make an item MAG B1 synchronize all the data needed from SAP B1 such as price, weight, sizes available and even the different delivery dates related to the drop shipping of a particular out of stock product

6 Manage Return Requests directly from SAP B1

MAG B1 controls the return and exchange of products purchased by customers in your store It allows your customers to request and manage returns and exchanges directly from your web store when your customer service staff engages to complete the cycle directly from SAP B1.

7 Automating the E-mail Notifications

The notification addon sends automatic emails and SMSs to notify the staff, customers or vendors according to templates created specially to support the workflow

8 The daily big number of transactions

9 Strict security guidelines

10 The huge amount of data