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Authorise.Net integration

 

The payment gateway was integrated within bWEB allowing you to authorize a customer credit card first on the order level, pool the different needed informations to SAP business ONE like the CC last 4 numbers, Holder name, validity date, CC type ( Visa, MS, AmX .. ), Token for farther usage, Customer profile ID for farther usage.

Those data are saved within ITMD tables, they can be used in different ways:

➤  On the invoice related to the order of SAP in bWEB, we will have the CheckOut button to use the saved information of the CC to debit it by the user of SAP Business ONE.

➤   Can be transferred to any other CC payments add-ons such iPayment for farther treatment during any automatized process ( on the delivery stage or the invoicing stage )

➤   This solution is already built in withing bWEB and running productively on our customers’ installations ( HANA and SQL )

➤   In bWEB Employee Portal we can see the status of the payment in the order level or in the invoice level.

➤    Within bWEB you ‘ll have the ability to Authorize, Capture, and Refund Money with a simple process and a clear view to track your orders.

➤    Within bWEB we can allow the usage of the following payments gateways (Authorise.Net / Moneris / Paypal /Stripe)
the flexibility of bWEB allows adding any additional gateways if needed with a very limited customization effort.

 

RMA Cycle

  • RMA cycle is an effectual process managed by MAG B1 to control the return and exchange of products purchased by customers in your store It allows your customers to request and manage returns and exchanges directly from your web store when your customer service staff engages to complete the cycle directly from SAP B1.
  • Accepting returns or exchanges is a necessary component of great customer service. Customers tend to buy from vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, it is critical that this process is easily handled.
  • automatically generate all the proper procedures to ensure that the item is noticeable and trackable until the process is completed.
  • Options allow customers to choose an item to return, quantity, the reason of return, the item condition and specify the desired resolution: exchange, replace, or refund.

Features for Customers to control form the web store:

  • Customers have access to all their RMA requests directly from their user account.
  • Customers can select a specific item from an order which had several items.
  •  Customers can exchange a product for another product with a different size, color, etc. The price difference may be paid or refunded.
  • the staff agent will discuss any additional information, ask for photos, etc.
  • If RMA is accepted, the customer will receive an email notification and will be able to print an RMA Shipping Label, which includes the information about items to return and the return address.
  • Each RMA status change will be visible for customers.

Features for Store Staff:

  • With MAG B1, the staff can manage all RMA workflow directly from SAP B1 to ensure valuable customer services.
  • MAG B1 with RMA extension supports all Magento products.
  • Every RMA order has a specific id and still related to the original sale order id.
  • staff can view the whole history of comments and status changes for each RMA.

See In The Chart How MAG B1 Integrates Between B1 And Magento To complete The RMA Workflow : 

” MAG B1 is an absolute flexible addon, with the ability to specify your own Statuses, Reasons, Conditions, and Resolutions for RMA according to your workflow ”

” MAG B1 can integrate with different payment extensions, fraud detection systems and Delivery extensions such as Autorized.net, Konut.com, and FedEx online to fulfill even more powerful workflow “

Notification Add-on

The powerful Notification addon allows you to enhance the connectivity with your business partners. It enables you to send hundreds of emails in minutes with the ability to attach selected SAP documents per Business Partner with SMS reminder. The Notification Add-on simplify your business with proven ROI.

The Notification Add-On for SAP Business One has multi Emailing and SMS functions that allow you to communicate, respond more effectively with your Business Partners, the following features will enhance your communications and increase your ROI :
  • Create unlimited HTML E-mail templates from SAP Business One.
  • Add specific queries per template such as (open invoices) and the Add-on shall create all open invoices and send it as PDF attachment per customer and per contact person with BCC to assigned Sales Employee.
  • Email tracking: Allow the sales employee to know if the customer received and read the e-mail so he can follow up accordingly. (coming soon)
  • Ability to send SMS reminders.
  • Email Marketing: Ability to create newsletters and send it away to a group of Business Partner.
  • Scheduling: you can schedule your sending per hour, day week or on specific dates.
  • Integrated with Outlook, Gmail, and STMP servers.