ITM Solutions
ITM Help-Desk The Ticketing System for SAP Business One
ITM Help-Desk The Ticketing System for SAP Business One
ITM Help-Desk The Ticketing System for SAP Business One
An intelligent and fully automated ticketing system customized for SAP Business One, elevating support and service operations with advanced features to ensure heightened reliability.
An intelligent and fully automated ticketing system customized for SAP Business One, elevating support and service operations with advanced features to ensure heightened reliability.
An intelligent and fully automated ticketing system customized for SAP Business One, elevating support and service operations with advanced features to ensure heightened reliability.
Proven Reliability Across 30+ Countries
Proven Reliability Across 30+ Countries
Proven Reliability Across 30+ Countries
Elevating support and service operations
with advanced features
Elevating support and service operations
with advanced features
Elevating support and service operations with advanced features
Multi-channel System
With ITM Help-Desk, you have the option to activate unlimited support channels for various support areas, all operating simultaneously.
Intelligent Ticket Assignment
The ITM Help Desk intelligently assigns tickets to the next available support agent. This automatic allocation can also be customized to meet specific scenarios.
Compliance with Standards
The system empowers you to enforce validation processes and deploy customized workflows, ensuring adherence to standards and enhancing productivity.
Enhancing the Standard Service Module in SAP B1
Enhancing the Standard Service Module in SAP B1
Enhancing the Standard Service Module in SAP B1
The help desk leverages the standard features within the service call module in SAP Business One, including service contracts and knowledge base functionalities. Furthermore, it provides robust features to automate your service operations in accordance with company standards.
The help desk leverages the standard features within the service call module in SAP Business One, including service contracts and knowledge base functionalities. Furthermore, it provides robust features to automate your service operations in accordance with company standards.
The help desk leverages the standard features within the service call module in SAP Business One, including service contracts and knowledge base functionalities. Furthermore, it provides robust features to automate your service operations in accordance with company standards.
Personalized Dashboards and Reports
Personalized Dashboards and Reports
Personalized Dashboards and Reports
Providing real-time insights into tickets, team engagement and availability, and activities, all of which can be customized for each logged-in user. Keep your team informed and up-to-date with the most critical aspects pertinent to their roles, ensuring swift action when needed.
Providing real-time insights into tickets, team engagement and availability, and activities, all of which can be customized for each logged-in user. Keep your team informed and up-to-date with the most critical aspects pertinent to their roles, ensuring swift action when needed.
Providing real-time insights into tickets, team engagement and availability, and activities, all of which can be customized for each logged-in user. Keep your team informed and up-to-date with the most critical aspects pertinent to their roles, ensuring swift action when needed.
