ITM Helpdesk
The Multi-Channel Ticketing System For SAP Business One
Cost control
Why We Should Be Your SAP Business One Implementation Partner
Helping business leaders implement innovative ERP systems in SAP Business One is what we do best.
ITM Helpdesk The Multi-Channel Ticketing System For SAP Business One
ITM HelpDesk is a fully integrated ticketing system with advanced features allowing the support team to respond to tickets issued by business partners, employees and anonymous users.
Key Features
Available as a separate functionin the employee portal
Internal and external correspondence
Conditional & custom ticket fields
Integrated with the knowledge base in SAP Business One
Customizable ticket forms allowing you to create multiple support request forms, each with their own ticket fields
ITM Integrations
The Help-Desk is a Multi-Channel Ticketing System that can be Fully-Integrated with the dynamic Customer Portal which enables your customers to send and receive tickets, create customizable ticket forms for multiple support requests, and lot more.
A reliable partner = fewer risks & more rewards
Your ability to work effectively with your partner/reseller and make the most of your own team during the implementation project will determine its success.
There are responsibilities on both sides, and poor communication can quickly derail progress. Choose a consulting team that is attentive, enthusiastic, and communicative.