ITM HELPDESK

The Helpdesk is a fully integrated ticketing system with advanced features allowing the support team to respond to tickets issued by business partners, employees and anonymous users.

Main Features

Put Your Business Partners first

Access your ITM Helpdesk account anytime and anywhere, check your tickets, assign your collogues to follow open tickets and reply privately, all synchronized and up to date with SAP Business One.

Customer Service? We make it better!

ITM Helpdesk is accessible from all internet browsers to let the support team respond and find solutions seamlessly with multiple customizable ticket forms allowing users to create multiple support request forms, each with it’s own ticket fields, all that is integrated and converted to service calls within SAP Business One.

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MAIN FEATURES

Check The out-of-box features of ITM Helpdesk

Available as a separate functionin the employee portal

Internal and external correspondence

Conditional & custom ticket fields

Integrated with the knowledge base in SAP Business One

Focus on the solution and follow up your tickets simply

ITM Helpdesk let you focus on what really matters, which is finding the solution for opened tickets and never worrying about the communication process, its a multi-channel ticketing system that is designed to meet each and every business need, all that and more is full integrated with SAP Business One knowledge base.

ITM Integrations

The Help-Desk is a Multi-Channel Ticketing System that can be Fully-Integrated with the dynamic Customer Portal which enables your customers to send and receive tickets, create customizable ticket forms for multiple support requests, and lot more.